Collections Outreach Agent

Google VertexRetail Lending

Parameters

Agent ID

agent-collections

Vendor

Google Vertex

Registry

Google Vertex AI Agent Builder

Business unit

Retail Lending

Tools instrumented

4 tools

Telemetry paths

5 paths

Registry access

Not connected

Discovery

In scope

Log binding

Log sources →

Source

CloudWatch

Index / log group

/agents/collections

Query / filter

log_group filter

Last pull

1d ago · 975 records

Semantic mapping

Edit in Business Knowledge →

Telemetry pathTransformationDomain conceptBounded by

crm_lookup_accountresponse.segmentx in ('PLATINUM', 'STRATEGIC')Strategic Accountstrategic_accountNo lever bounds it

crm_lookup_accountresponse.ltv_centsx / 100Relationship Valuerelationship_valueNo lever bounds it

fetch_delinquencyresponse.dpdxDays Past Duedays_past_dueNo lever bounds it

schedule_outreacharguments.cadence_code{'C_HIGH':3,'C_STD':2,'C_SOFT':1,'C_HOLD':0.5}[x]Outreach Intensityoutreach_intensityRelationship Shield max_strategic_contacts_wk ≤ 1

escalate_to_recoveryarguments.stagex != 'HOLD'Recovery Escalationrecovery_escalationRelationship Shield strategic_escalation_allowed = false

Bounds are what the business has declared, shown for context. Nothing here scores a record against them — this build has no policy engine in any agent's request path.

Decision log — provenance by session

3 most recent sessions · 14 records of 975 ingested · pulled 1d ago

SessionFirst seenStepsMerged domain state

A record is one extracted value; a session is what it was part of. Records are merged last-write-wins per concept, and a session that another agent also touched shows that agent's steps too — a handoff is only legible from the whole thread.